Railyard Fitness Guarantee and Warranty
 

 If for any reason you are not completely satisfied with the quality or performance of your purchase, our 90-Day “No Quibble” return and exchange policy is outlined below. We appreciate your business and hope to hear from you again soon! 

                                     Lee Spieker, Founder and President, Railyard Fitness  

To Return/Exchange Merchandise:  If you want to return an item for exchange or refund within 90 days of the purchase date, please contact us at 1-877-787-0222 or customersupport@railyardfitness.com.  Railyard Obstacle Course pieces must have a return authorization number.  Please call us for that number prior to shipping.

1. Return/Exchange items must include the sales order/invoice, and the completed Return/Exchange Form that came with your order.

2. Please indicate on the form if this is a return or an exchange of the merchandise.

3. If this is an exchange, indicate the merchandise you want in exchange.  Please provide your credit card number and expiration date for any additional charges.

4. Regular shipping charges will be waived on exchanges and any new items ordered on this exchange.

5. If this is a return, please indicate the reason that best describes your return.

6. Please enclose the sales order/invoice and the Return/Exchange Form in the package with your merchandise. Seal it for shipping. Tape the pre-addressed return label on the outside of the box.

7. If we made a mistake on your order or for defective merchandise, your return ground shipping charge will be reimbursed.

8. Packages returned C.O.D. will not be accepted.

9. Additional fees charged by packaging centers will not be reimbursed.

10. Return your parcel through a UPS or FedEx terminal (ground service) or by USPS (parcel post). For your protection, insure the package for its full value.

11. Refunds/exchanges will be processed upon receipt of the merchandise in good condition.

12. This Refund/Exchange policy does not apply to international orders.  Please see our international policies. 

If you have additional questions, please contact us at 1-877-787-0222.   Thank you.

Our Warranty

Railyard Fitness warranty's all product to be free from manufacturing defects for a period of 90 days from the date of purchase, when used as intended or described on this website.  This warranty is extended to the orginal purchaser only. 

If, for any reason, you are concerned about, or have experienced a product malfunction or failure, contact us immediately.  We will repair, replace the product, or refund the price of the product.

Extended warranty on the Railyard Obstacle Course:

Warranty on the Railyard Obstacle Course is ninety days parts and labor, one year extended replacement on parts.