Railyard Fitness Guarantee and Warranty
If for any reason you are not completely satisfied with the quality or performance of your purchase, our 90-Day “No Quibble” return and exchange policy is outlined below. We appreciate your business and hope to hear from you again soon!
Lee Spieker, Founder and President, Railyard Fitness
To Return/Exchange Merchandise: If you want to return an item for exchange or refund within 90 days of the purchase date, please contact us at 1-877-787-0222 or customersupport@railyardfitness.com. Railyard Obstacle Course pieces must have a return authorization number. Please call us for that number prior to shipping.
1. Return/Exchange items must include the sales order/invoice, and the completed Return/Exchange Form that came with your order.
2. Please indicate on the form if this is a return or an exchange of the merchandise.
3. If this is an exchange, indicate the merchandise you want in exchange. Please provide your credit card number and expiration date for any additional charges.
4. Regular shipping charges will be waived on exchanges and any new items ordered on this exchange.
5. If this is a return, please indicate the reason that best describes your return.
6. Please enclose the sales order/invoice and the Return/Exchange Form in the package with your merchandise. Seal it for shipping. Tape the pre-addressed return label on the outside of the box.
7. If we made a mistake on your order or for defective merchandise, your return ground shipping charge will be reimbursed.
8. Packages returned C.O.D. will not be accepted.
9. Additional fees charged by packaging centers will not be reimbursed.
10. Return your parcel through a UPS or FedEx terminal (ground service) or by USPS (parcel post). For your protection, insure the package for its full value.
11. Refunds/exchanges will be processed upon receipt of the merchandise in good condition.
12. This Refund/Exchange policy does not apply to international orders. Please see our international policies.
If you have additional questions, please contact us at 1-877-787-0222. Thank you.
Our Warranty
Railyard Fitness warranty's all product to be free from manufacturing defects for a period of 90 days from the date of purchase, when used as intended or described on this website. This warranty is extended to the orginal purchaser only.
If, for any reason, you are concerned about, or have experienced a product malfunction or failure, contact us immediately. We will repair, replace the product, or refund the price of the product.
Extended warranty on the Railyard Obstacle Course:
Warranty on the Railyard Obstacle Course is ninety days parts and labor, one year extended replacement on parts.
The Railyard Obstacle Course and Home Gym is a combination of specially designed Rails and Platforms that can be easily assembled into virtually an unlimited number of layouts. The Railyard Obstacle Course is made for commercial use and home exercise equipment, and can be conveniently stored when not in use. Easy to learn function, body weight exercise on the Railyard Obstacle Course and Home Gym builds strength, endurance, flexibility, develops coordination and agility, improves cardiovascular stamina, posture, builds self-esteem, and burns calories. Functional exercise on the Railyard is FUN, whether you are 5 or 85, Railyard Fitness has something just for you. This is the most complete exercise and fitness program on the planet for youth conditioning, children’s exercise, functional training, bootcamps, and personal training! If you can do it on the ground, you can do on the Railyard!
Serius Strap™ Suspension Exercise and Training Straps feature the latest in handle technology for suspension exercise and body weight training. The MarV®, 180 Degree Rotating Handles featured on all Serius Straps allow you to rotate your grip to a full neutral position, or to any degree of camber that is the most productive and comfortable for each exercise while training . There is a reason health club cable attachments, arm curl and triceps machines, and plate loaded bars camber, or position your wrist to varying degrees of neutral - it’s the correct way to do it! Serius Strap is the only suspension exercise and training product that allows you to use this unique and exclusive handle technology to maximize your exercise results safely and effectively.